Welcome to this Quarter’s Product Pulse

Q2 2025 Product Newsletter

We’re rolling out impactful updates designed to elevate the member experience and drive engagement. This quarter brings a seamless shift from phone calls to chat, faster access to uploaded documents, smarter attestation surveys, and the launch of our next-gen Web SDK—unlocking AI-powered navigation and a smoother, more accessible care navigation experience. Let’s dive in! 

Instant Access to Uploaded Documents

Available in April

To stay HIPAA-compliant and audit-ready, we're automating the retrieval of member-uploaded survey docs. When clients need them, we deliver – fast.

Nextgen Web SDK Is Here

Available in June

Say goodbye to clunky UI and heavy support needs. Our new Web SDK powers the Nextgen Find Care experience with AI-driven navigation, improved accessibility, and seamless setup – built for speed and smarter support.

From Call to Chat: A Smarter Shift

Available in June

Boost engagement and cut costs by shifting inbound calls to secure chat. With IVR-driven intent detection, members get faster, more efficient help – no hold music required.

Enhanced Product Communications

Coming Soon

We’re leveling up our engagement campaign game – think smarter onboarding, reactivation nudges, health check-ins, birthday and reward reminders, and personalized program recommendations. Plus, targeted SGP and challenge messages, a refreshed welcome journey, and sleek new design templates are all on the way.

If you want to learn more about Pager Health’s new and exciting features, please reach out to your Pager Health sales or account management executive.