2025 Q1 Quarterly Product Newsletter
A quarterly glimpse into Pager Health's game-changing innovations shaping the future of connected healthcare!
ReallyWell℠ - Smarter, Faster Health Assessment!
Available in early JanuaryIntroducing ReallyWell, our sleek, modular health assessment! Get a personalized Wellness Score and tailored recommendations through a modern, intuitive experience. Complete it quickly, by section, and save progress anytime, anywhere.
Wellness made simple. Welcome to ReallyWell!
Primary Agent Routing – Seamless, Personalized Care
Available in JanuaryEnsure continuity of care by automatically routing members to their assigned care manager in e360 Command Center. This keeps interactions personalized and consistent, with care managers who already know the member’s history—enhancing trust and efficiency.
Enhanced Security for Secure Chat
Available in February 
We're strengthening Secure Chat to better protect PHI and ensure verified members' data stays secure.
Key Updates:
- Chat History Protection: Members accessing Secure Chat via SMS, WhatsApp, or other channels will only see messages from their current encounter—past chats remain hidden.
- Verified Member Alerts: Agents in the Command Center will see clear indicators when assisting verified members, prompting additional data confirmation as needed.
These updates enhance privacy, security, and trust in every interaction!
Multi-Channel, App-Free Secure Chat
Available in early March We're expanding our app-free solution beyond SMS and WhatsApp with direct access links for secure chat! Clients can now generate multiple links for different campaigns, emails, websites, QR codes, and more—unlocking new ways to engage users.
Key Features:
Multi-Channel Access: Users can enter via direct links, no app required.
Flexible Entry Points: Generate multiple links tailored to campaigns.
Guest Mode: Unregistered users can chat instantly (no history stored).
Enhanced Customization: Clients can now modify data validation forms, enable direct links for unrecognized numbers, and expand outreach through new channels.
This upgrade supercharges engagement, making secure chat more accessible than ever!
Wellness Coaching Updates – Instant Emergency Alerts
Available in MarchWhen a bot detects an emergency intent, our coaching team is instantly notified along with managers—ensuring rapid response and support when it matters most!
If you want to learn more about Pager Health’s new and exciting features, please reach out to your Pager Health sales or account management executive.
