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Say hello to Pager Health℠ Navigator

Smarter care navigation starts here.
AI-powered. Human-backed. Seamlessly connecting members to the right care, benefits, and programs – every time.

WHY PAGER HEALTH

Seamlessly connecting healthcare’s people, points & processes

Discover our unique combination of fully configurable solutions, industry-transforming innovations, and readily scalable performance, backed by a proven track record of transforming the healthcare experience for 26 million members.

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Omni-channel engagement: “No wrong door” access to care

Pager Health ensures seamless patient interactions across all communication platforms, providing straightforward, secure access to timely, relevant healthcare services.

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Embedded web and mobile technology
Leverage adaptable software (SDKs, APIs) that seamlessly extend functionality and improves the user experience.

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App-free engagement
Enable secure mobile phone exchanges to comply with healthcare privacy regulations without using an app.

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WhatsApp integration
Foster effective communication in a popular, familiar format.

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Chat, voice, video, and web access
Ensure direct, real-time communication between patients and providers at every level of care.

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GenAI and automation: Technology that supports, and never replaces, human care.

Improve healthcare delivery and administration with intelligent, AI-driven automation that not only streamlines interactions, but also ensures accuracy, efficiency, and deep personalization.

METRICS THAT MATTER:

1:4

Agent-to-patient concurrency ratio

A smiling male doctor wearing glasses and a white coat, with a stethoscope around his neck, standing confidently with arms crossed. Digital interface overlays show options for appointment booking, a follow-up notification, and a prompt to summarize. The background has a purple circular design and orange accents.
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Care recommendations
Chat-based AI analyzes patient data in real time to quickly find the appropriate care.

A screenshot of a medical chatbot interface showing a conversation about abdominal pain, with a panel for selecting symptoms such as abdominal pain, acne, alcohol use or abuse, and a button to start a script. There are also chatbot responses asking about the pain severity and duration.

Task management
AI-enhanced tools help organize and prioritize care tasks, streamlining care team workflows, boosting productivity, and improving follow-up.

Medical interface showing tasks, including a team task for hospital discharge of Robert Perez, with detailed instructions and communication messages.

Encounter summarization
GenAI immediately summarizes and documents patient interactions, saving care teams 10 to 15 minutes per encounter.

A female doctor wearing glasses and a headset smiling during a telemedicine video call, with a telehealth interface overlay showing options to generate a summary, including SOAP and SBAR checkboxes, and a brief subject description.

Personal wellbeing journeys
Each member’s health data is analyzed by AI to create a personalized wellness plan with tailored recommendations and interventions, improving program adherence and outcomes.

Screenshot of a health education website with a search bar for weight loss topics and a chat window showing a conversation about weight loss support and resources.

360 Collaboration: Orchestrating and uniting multiple enterprise elements

Our platform unites payers, providers, patients, and point solutions in a central hub that takes collaboration to a new level. Communication within multi-care teams and with patients is smooth. Switching from text to virtual to live is seamless. And conversations between and among coaches, nurses, MDs, and agents are effortless — all in service of patient needs.

7.2k

Enterprise users

30+

Clinical roles

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Care team collaboration
Facilitate smooth collaboration and communication among all care team members, ensuring everyone involved in a patient’s care is on the same page.

A smiling man with glasses sitting at a desk with a laptop, surrounded by digital chat and task notification overlays, including messages about member chat, assigning to care team, a follow-up message for a nurse named Kerry Rivers, and a health follow-up reminder.

Point solution assimilation
Maximize investments by incorporating your current healthcare applications and services into a unified system with streamlined interactions and data flow.

A woman practicing yoga in a cross-legged seated pose with hands together above her head, surrounded by digital fitness and wellness notifications including calorie burn, gift card offers, and a daily reminder from a health coach.

EMR & CRM integration
Integrate EMR and CMR systems into our platform to centralize and utilize patient data for more informed decisions and personalized care.

A healthcare professional in scrubs using a tablet, with a chatbot interface asking about symptoms and offering options for mild, moderate, or severe. An inset shows a man named Adam Mendoza, and a label indicates 'Generate summary' and 'Symptom checker'.

Outbound communications
Securely reach out to patients for follow-ups, appointment reminders, and health updates to ensure continued engagement and compliance.

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Concierge services: Providing the human touch so essential to patient care and engagement

Pager Health’s concierge services complement and enhance our technology capabilities, offering coaches, nurses, virtual care MDs, and other experts to augment your care delivery teams.

89 NPS

Highest NPS score in the industry

<30s

Time to connect with a nurse

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24/7 access to licensed providers
Our nationwide network of licensed nurses, doctors, and health coaches provides round-the-clock care.

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Comprehensive, personalized care
Embedded concierge services ensure personalized care for each patient, filling service gaps and enhancing outcomes.

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Seamless integration with your technology
Our fully integrated services transform your digital platform into a robust, cohesive ecosystem that supports and strengthens your care delivery.

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Complete member info at the ready
Case details, insurance information, geolocation and more are all in the hands of Case Managers the minute they connect with a member.

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Take all the credit: Strengthen brand allegiance with a white-label solution

Create a strong brand impression that starts at your digital front door. Pager Health’s white-label solution lets your brand take center stage, whether we’re integrating our services or those of third parties. You take full credit for the results: better care delivery, simplified care management, and greater member engagement and satisfaction.