Welcome to the Product Pulse: Q4 2025

We proudly present our fourth quarter newsletter – your overview of the latest features, enhancements, and year-end accomplishments across Wellbeing, Care Navigation, Engagement, and Integrations.  

This quarter focused on reducing member friction, expanding app-free and mobile-first experiences, strengthening AI-powered navigation, and improving the operational tools that keep care teams effective and connected. Alongside these releases, we made significant progress toward our long-term vision of creating a seamless, intelligent, and human digital health platform. 

ReallyWell℠ 

Health Assessment (HA)

Expanded Report Access Across Web & Mobile

Available in December

Members can now access all Health Assessment reports across both web and mobile for the first time: 

• Personal Wellness Report – Includes device metrics and full HA responses
• Provider Report – Biometric and clinical summaries designed for visits
• Comparison Report – Year-over-year trends with improvements and gaps clearly highlighted

The Comparison Report now includes an updated crosswalk that aligns older and newer HA questions, helping members interpret progress even after survey framework updates. This rollout also brings the experience to the 42% of users who primarily engage via mobile, supporting NCQA and contractual requirements. 

2025 ReallyWell℠ Year-End Accomplishments 

In 2025, we focused on creating frictionless, personalized, and intelligent member journeys while strengthening platform performance, operational transparency, and compliance. Below is a recap of the key advancements across Wellbeing, Engagement, and Care Navigation. 

The Highlights 

Member Experience and Health Assessment Enhancements 

• Redesigned NCQA-Compliant Reports – Full suite of Personal Wellness, Provider, and Comparison reports with easier navigation and clearer insights.
• Re-Roll Support – Helps clients seamlessly move members into new program periods.
• Improved Risks & Recommendations UI – Makes it easier for members to understand results and next steps.
• Wellbeing Performance Stabilization – Ensures faster load times, smoother data sync, and a higher-quality experience across mobile and web.
• Omni-Channel Engagement Messaging – Deep links support targeted outreach via email, SMS, push, and in-app messages.

Smarter Member Engagement 

• In-app Messaging – Behavioral nudges delivered at the right moment, with 3× higher conversion than email alone.
• Email Verification – Better security, reachability, and cleaner audience targeting.
• New Self-Guided Wellbeing Programs, including:
  • Ergonomics 101
  • Reframing Addiction with Compassion
  • Navigating Kidney Disease

These offer practical, evidence-based micro-learning for high-value conditions. 

Care Navigation

Pager Health℠ Navigator(HA)

Program Navigation for Behavioral Health (BH MVP

Available in December

Our conversational AI now directs members to the right virtual BH program by interpreting natural language or guided prompts. It evaluates eligibility, surfaces high-value options, detects emergencies, and routes to a human when needed. The experience also includes feedback capture and detailed reporting on program effectiveness. 

App-Free Chat Enhancements: Modernized UI + New Terms of Service

Available in December

App-free chat now features a familiar, messaging-style interface across browsers and devices – no app required. The simplified layout reduces confusion, improves engagement, and minimizes dropped conversations, helping care teams guide more members to the right care.

Additionally, members joining via a shared link are now prompted to accept the Terms of Service before chatting. The ToS flow is optimized for mobile browsers, and each acceptance is versioned and securely stored to support compliance and audit requirements.

Enterprise 360 Enhancements

Guest Encounter Linking 
Available in November 

Agents can now link guest chat sessions to verified member profiles, unifying interaction history and improving context for future care. Linked encounters maintain a “Guest” label for transparency and can be undone by authorized users. 

Auto-Populate Task Form 
Available in November 

Key task fields now pre-fill using admin-configured defaults – speeding creation, reducing manual errors, and ensuring standardization. Auto-filled values are clearly marked and fully logged. 

Auto-Populate Task Form 
Available in November 

Key task fields now pre-fill using admin-configured defaults – speeding creation, reducing manual errors, and ensuring standardization. Auto-filled values are clearly marked and fully logged. 

AI Message Visual Update

Available in December

We’re rolling out new visual identities for Bots and AI Agents in Command Center to make automation sources easier to understand. [Org Name] Bot will represent deterministic workflows, while [Org Name] Assistant (AI) will label LLM-powered experiences. The new AI identity will first appear on Program Navigation BH, FAQ, Behavioral Health Triage, and the upcoming Provider Navigation assistant.

Engagement & Integration

SMS Consent for Outbound Outreach

Available in November

Agents can now request and confirm SMS opt-in through a compliant workflow. Members reply with a keyword, and consent is automatically recorded. This enables secure outbound SMS conversations and expands outreach opportunities. 

Web SDK v4.3

Available in December

A major SDK update improves the full member-facing experience: 

• Refined entry points
• Smoother video call interactions
• Improved accessibility compliance
• Customizable FAB colors and fonts
• Enhanced provider finder

This enables easier implementation, more brand alignment, and a more fluid digital front door. 

Care Navigation – 2025 Year-End Accomplishments

In 2025, Care Navigation delivered meaningful advancements toward a seamless “no wrong door” experience, strengthening access across channels, improving continuity, and enhancing the intelligence behind every interaction. 

The Highlights 

Access & Entry Point Improvements 

• Primary Agent Routing automatically connects members to their assigned care manager for more personal, continuous support.
• Multi-Channel App-Free Chat expands access via guest mode and campaign links.
• Call-to-Chat Bridging enables members to move from a phone call directly into a digital chat flow.
• From Call to Chat (IVR → Chat) transitions inbound callers into chat using intent recognition.
• Deep Linking for Engagement Messaging routes members directly to relevant content or navigation entry points, reducing drop-off.
• Expanded Entry Points across SMS, email, links, IVR, and app-free chat reinforce the “no wrong door” philosophy.

AI-Assisted Navigation 

• Behavioral Health Program Navigator matches members to programs using natural language input, guided prompts, and emergency detection via AI-powered, human-backed digital engagement.

Operational Tools & Care Team Efficiency 

• Guest Encounter Linking ensures complete, auditable communication histories.
• Auto-Populated Task Forms increase speed and consistency.
• Task Activity Logs provide complete transparency into all task changes.

Modern Integration & Platform Expansion 

• Next-Generation Web SDK introduces a faster, more accessible, and more flexible integration layer.
• ASO-Ready Navigation Solution delivers a fully branded, scalable navigation, benefits, and wellness platform for plans of all sizes.

Industry Recognition 

• Earned placement in four 2025 Gartner Hype Cycle reports, validating our leadership in digital front-door innovation and care navigation.

These capabilities together strengthen Pager Health’s position as a modern, scalable navigation platform – one that meets members where they are and guides them effortlessly to the right care. 

If you want to learn more about Pager Health’s new and exciting features, please reach out to your Pager Health sales or account management executive.