Wellness is More than Physical Wellbeing
Advancing our ongoing partnership so BCBST Wellness offerings continue to be the most competitive in the market!
As part of future-state product offerings, Pager Health looks forward to continue partnering with BCBST to provide solutions that address top customer needs and key organizational priorities. Three key items have emerged from extensive ideation and refinement together, which are as follows:
Seamless Integration
We utilize claims and clinical data to incentivize and personalize journeys to drive healthy behaviors such as preventive measures, screenings, and annual check-ups tailored to individual health needs.
We prioritize key actions like health risk assessments and physical exams to boost incentives, leading to higher engagement in preventive care and improved health outcomes.
Employer-driven Customization
We help you enable employers to customize platform features such as challenges, communications, and reward events to enhance employee well-being.
This customization will help retain wellness, reducing carve-out and disintermediation while assisting companies in achieving employee engagement objectives.
Holistic Approach to Wellness
We provide straightforward guidance on physical preventive care and comprehensive clinical support for individuals within companies striving for wellbeing across various domains: physical, mental, emotional, social, and financial.
Our tailored wellness programs address individual needs, guiding them to the next right thing to do, ultimately enhancing customer satisfaction (CSAT) and Net Promoter Scores (NPS).
Why Pager Health
Long-standing Partnership – As a trusted partner for 19 years, serving 1.3 million BlueCross BlueShield of Tennessee members, we’ve made significant progress in supporting your Commercial, Individual, and Medicare lines of business. We are committed to further cultivating and expanding your Wellness program with our innovative capabilities.
Proven Results – Across our commercial health plan partners, we see a 3% to 12% annual activation rate annually when looking across the entire health plan. We do have select segmentations and packages that achieve up to 85% activation rate. Our proven engagement rates include but are not limited to 56 to 97% health assessment completion, 75% self-guided program completion, 55% personal challenge completion, and 34% multi-login rate, across our various partner organizations.
NextGen Wellbeing Solutions – Innovative approach to wellbeing that (i) leverages generative AI, clinical data, and consumer preference to personalize each member experience, (ii) drives greater engagement, and (iii) increases longitudinal adoption, leading to greater health outcomes.
Seamless Rewards & Data Integration – Fully integrated solution from SSO to member recommendations to rewards and redemptions. Driven by biometric screening data, health assessment data and claims to personalize the member experience.
Customizable Configurations – Keeping employees engaged and clients Blue by allowing for client configurations in the wellbeing platform. Pager Health supports this today through your Client Success team. Self-service tools are being developed now to support further client configurations.
BCBST 2024 Key Program Highlights
Pager Health supports an average of 1.3M BCBST members through its wellness solutions and offerings
61% health assessment completion rate against engaged population
34% multiple login-in rate, with an average log-in of 22.2
38% Challenge completion rate, 85% Educational SGP completion rate, and 42% interactive SGP completion rate
53% decrease in stress,42% increase in vegetable intake, and 39% achieved their exercise target
Certified results that fuel your highest priorities
ENGAGEMENT & SATISFACTION
61%
Health Assessment Completion
85%
Education SGP Engagement
38%
Challenge Engagement
89%
Overall Participant
Satisfaction
GAP CLOSURES FOR OPTED IN POPULATIONS
83%
Breast Cancer Screenings
31%
Colorectal Cancer Screening
76%
Annual Wellness Exams
52%
Diabetic Eye Exams
HEALTH OUTCOMES
28%
of medium/high risk members lowered their Blood Pressure
28%
of medium/high risk members lowered their Cholesterol
53%
of members reported they were able to significantly reduce Stress
28%
of members reported they are no longer tobacco users
39%
of members reported they were able reach to their exercise target
Seamlessly Integrated Wellness Offerings
Below is the presentation that was reviewed during our 09/23/2024 on-site meeting, as well as the recorded demo of our solution. Simply click on the image of the presentation and/or click play on the video to see how Pager Health benefits your members.
