PROGRAM NAVIGATOR

From care questions to program activation

Are members not using care programs available to them? Conversational AI helps members discover, understand, and engage with eligible care programs, driving higher utilization and maximizing ROI.

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Surface high-value programs
when members need them

Program Navigator connects members to the programs available to them and embeds into the health plan experience they already know, so they discover and activate the right support when care needs arise.

Guidance happens in the moment members seek care, not in static program descriptions

Conversational activation

Connect members only to programs they can actually use

Eligibility-aware routing

Higher utilization, less work

Boost engagement while reducing call center volume and program outreach

Route members to high-quality programs before costly care escalation

High-value, low-cost pathways

Program Navigator combines conversational AI with eligibility-aware logic to intelligently guide members to the right programs and next actions, reduce confusion, and accelerate program participation.

Built to close the gap
between awareness and action

Conversational AI-guided discovery

Natural chat experience understands member needs and preferences to recommend the right eligible programs

Clinical assessments and safety

Evidence-based, AI-powered assessments help guide members to the right level of support, with seamless human escalation when needed

Embedded omnichannel access

A seamless member experience embeds directly into existing health plan portals and apps where members can use secure chat, SMS, and voice

Program guidance + connected navigation

Program navigation integrates with provider search and scheduling, clinical triage, and benefit guidance to get members the right care at the right time