PAGER HEALTH℠ NAVIGATOR

Smarter navigation.
Healthier outcomes.

Pager Health℠ Navigator is a next-generation care navigation solution that delivers a seamless, AI-powered, human assisted experience across benefits, providers, clinical programs, and digital health solutions – all in a single, omnichannel conversation.

It’s designed to guide members to the right care, at the right time – without adding friction or requiring a rip-and-replace of existing systems. 

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25%

lower care cost

50%+

call deflection

3.3x

projected ROI

Next-generation care navigation,  
powered by AI and backed by clinicians

Guide members to the right care, at the right time – across benefits, providers, and digital health programs – all within one seamless experience.

Why? Healthcare is fragmented. Navigator brings it together.

Members are overwhelmed. Point solutions are disconnected. Health plans face rising costs and underused benefits. Pager Health℠ Navigator solves this by unifying the care journey, simplifying access, and improving outcomes – without disrupting existing infrastructure.

What is Pager Health℠ Navigator?
One platform. Every member need.

Unified navigation:
One experience for benefits, provider search, and clinical support

Omnichannel access:
Secure chat, SMS, voice, or video

Proactive engagement: 
Outreach to activate preventive and condition-specific programs

AI first, human always: 
Smart automation backed by licensed RNs (URAC accredited)

Seamless integration: Connects with existing plan systems and partner solutions

Smarter tools for better health

AI-powered symptom triage and routing

In-network provider finder with scheduling assistance

Benefit and coverage guidance personalized to the member

Digital health program matching (behavioral, chronic, episodic)

Aftercare and follow-up to drive outcomes

24/7 Nurse Navigation and escalation

25%

lower care cost

50%+

call deflection

3.3x

projected ROI

AI digital self-service tools

Our triage and navigation solutions utilize an array of AI-driven tools to assist in member self-service and improve care team workflow efficiencies. These AI-powered capabilities include:

Welcome/FAQ bots

Member support can be initiated through a Welcome bot for onboarding and/or routed to a FAQ bot to support plans and general benefit inquiries. This Google Dialog flow-based system streamlines call center workflow and accelerates responses to common health and benefit queries.

Conversational health assessment

Our interactive health assessment includes questions relating to social determinants of health (SDoH) and integrates with Google Fit and Apple Health to provide a comprehensive analysis of personal health data.

System checker

Our system triages 695 medical conditions, 1,290 symptoms, and 138 risk factors, using evidence-based algorithms and clinically validated protocols. Members can chat with a caregiver for triage assistance; urgent assessments are expedited to emergency personnel.