AI as the New Trust Strategy in Care Navigation

Written By Sarah Laing

AI is transforming healthcare, but not by replacing people. The most innovative health plans are using AI to empower care teams, deliver 24/7 support, and create personalized, seamless experiences that build trust with members.

This white paper, based on insights from nearly 2,000 insured consumers, reveals how AI is becoming a critical trust strategy not just a tech investment.

Learn:

  • The top change consumers want from their health plan

  • Why 24/7 nurse access is a trust multiplier

  • How AI supports smarter triage and proactive guideance

  • What health plans need to be AI-ready

Fill out the form below to get your copy of the white paper and see how AI is helping leading health plans build smarter, more human-centered care.

Sarah Laing
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