Transforming Patient Navigation with AI

A New Era for Health Plans

Despite years of building digital tools and care programs, care navigation remains fragmented. Members face disconnected experiences, underused benefits, and costly care decisions.

It doesn’t have to be this way.

This white paper explores how AI unifies provider search, nurse guidance, program referrals, and benefits navigation into one seamless experience, driving better outcomes and smarter engagement.

What You’ll Learn

• Why traditional navigation falls short

• How AI connects the dots across care

• Four tools that create a smarter front door

• What’s next in personalized member support